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24/7 on-spot break-down support

anytime anywhere in India.

BUY SUBSCRIPTIONS

motorcycle

TWO-WHEELER PRO

5 incidents/year

Rs 1299/- Annually

(You save - Rs 200/-)

Special Price - Rs 1099/- Annually

  • 24/7 On-spot Repair Support - Puncture Repair Battery Swap/ Jumpstart- Minor Repair - Stepney Change Custody Service - Key Lockout Assistance
  • Towing Service (upto 50kms) - Regular
  • Free ambulance Support (In case of accident)
  • Accidental Towing (up to 50 Kms per incident)
  • PAN India Support
  • Taxi Support (only in case of a breakdown upto 50 Kms)
  • Accommodation (in case of breakdown - 1 Night)

Car

FOUR-WHEELER PRO

5 incidents/year

Rs 2749/- Annually

(You save - Rs 274/-)

Special Price - Rs 2475/- Annually

  • 24/7 On-spot Repair Support - Puncture Repair Battery Swap/ Jumpstart- Minor Repair - Stepney Change Custody Service - Key Lockout Assistance
  • Towing Service (upto 50kms) - Regular
  • Free ambulance Support (In case of accident)
  • Accidental Towing (up to 50 Kms per incident)
  • PAN India Support
  • Taxi Support (only in case of a breakdown upto 50 Kms)
  • Accommodation (in case of breakdown - 1 Night)
  • Instant Convenience Cash Allowance (only in case of an accident) - Rs 5000

    4 wheeler pro

ACHIEVEMENTS

500,000+

CUSTOMER COMMUNITY

Subscribed customers who have entrusted their vehicle emergency assistance with ReadyAssist.

16650+

PIN CODES COVERED

2.8 Million Sq. KM of service coverages across India.

5000+

SERVICE PROVIDERS

Highly skilled, groomed and trained professional network of Service Partners to serve you anytime anywhere.

1 Million+

VEHICLES MOBILISED

We helped 1 Million+ stranded vehicles to move forward.

FAQ

What is Roadside Assistance (RSA)?

Roadside Assistance (RSA), is an emergency On-Spot Service that can be availed in case of any vehicle breakdown, which assists in mobilising your vehicle.

What services are covered under RSA?

RSA covers services like Flat Tyre Support, Battery Jumpstart, Minor Repair, Stepney Change, Custody Service, Emergency Fuel Delivery (only in case of no fuel on road), Key unlock assistance, Towing Service In-case of Mechanical Breakdown and Accidental Towing, Free ambulance Support (In case of accidents), Accident recovery Support, Crane Support, Taxi Support, Accommodation.

What are the different types of RSA subscription plans available with ReadyAssist?

ReadyAssist Subscription Plans are Basic, Pro and Elite for Bikes and Cars. ReadyAssist Subscription Plans may vary from time to time which is defined here www.readyassist.in/subscriptionplans

What is the validity of an RSA subscription plan?

A Subscription plan is valid for One (1) Year; however, the validity can vary based on the type of plan chosen. Validity depends on the respective product purchased. Refer product definition for further details.

Why am I not allowed to avail a service immediately after buying a subscription plan?

A standard cooling period of Seventy-Two (72) hours from the purchase time is applicable, enabling customer to update basic information provided in the plan, and also to avoid any misuse of the subscription. Cooling period depends on the respective product purchased. Refer product definition for further details.

Can I use my RSA subscription plan for my other vehicle?

The subscription plan is vehicle specific and is linked to the vehicle registration number specified during purchase. In case the Customer has multiple Vehicles, separate Subscription Plans needs to be purchased for every unique vehicle number.

What is the Turn Around Time (TAT) for a service?

A TAT of forty (40) minutes to sixty (60) minutes is committed for RSA. TAT for towing may vary depending on situation. However, ReadyAssist shall not be responsible for any delay caused by conditions beyond control like traffic jams, riots, road blocks, route diversions, rain, flood, heavy snowfall, any natural calamities, rallies, state bandh, force majeure etc.

Will the RSA subscription plan cover the major repairs?

No, RSA Subscription covers any repairs that can be performed on-spot with minimal support to mobilize the stranded vehicle. However, we will assist you with towing the vehicle to the nearest service centre in case of major repairs.

Why am I charged extra despite being the subscribed Customer of ReadyAssist?

The plan covers a set of services to mobilize the vehicle on-spot. During the repairs there might be requirement of additional services or support like, spares / Consumables / Crane support / Toll charges / Parking Charges / Permit Charges if any, to mobilize the vehicle and which will incur additional cost / local charges, to be borne by Customer.

What is the procedure for a Fuel Delivery Service?

We can assist in delivery of fuel to the spot if required. Two (2) litres for bike and five (5) litres for car will be delivered upon presenting a valid Govt issued KYC document of the driver, for security purposes. The fuel shall be filled only into the vehicle fuel tank directly by our Service Provider.

Is an FIR required for availing the towing service?

FIR is not mandatory for all towing services. However, in case of an accidental vehicle Recovery, Towing needs at least a Police Clearance Certificate to avail the service. There is cap of ninety (90) minutes on the waiting period from the time the tow vehicle reaches the spot. In case customer is not able to get clearance for towing within this period, additional charges may apply.

How do I identify what kind of towing service should I book for my vehicle? Should it be a flatbed towing or a lifting towing?

The Vehicle will be towed only in case of major repair. 2W will be towed in Flatbed towing. 4W towing has two types: Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot. Flatbed towing – Flatbed towing will be used only when all four (4) wheels are in a moveable condition, mostly in case of any Mechanical Breakdown [or] In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery will be used to load the car into flatbed towing truck. Recovery Crane/Accident Recovery Support shall attract additional charges.

How many kilometres of towing are covered under my subscription plan?

The Subscription covers fifty (50) kilometres of towing service per incident. The kilometres coverage varies from twenty (20) kilometres to Two Hundred and Fifty (250) kilometres as per plan specifications. Kilometer Coverage depends on the respective product purchased. Refer product definition for further details.

When do I avail a key unlock assistance service?

Key Unlock assistance is a service where you can take assistance in unlocking your vehicle in situations where the key is lost/misplaced or locked inside the vehicle for any reason. In case there is limitation in accessing (Electronically programmed key, Premium vehicles, Laser cut keys) the vehicle will be towed to the nearest service centre. To avail this service, it is mandatory for owner of the vehicle to be present at the time of task.

Would you provide assistance even if some other member of the family is driving the subscribed vehicle?

Yes, the Subscription plan is vehicle specific and can be availed by any authorized person related to the vehicle owner with a valid ID card (except key unlock and towing services).

Can I avail a service after consuming all the free incidents?

Yes, you being an esteemed Customer of ReadyAssist, even after all the free incidents are utilised; you can still avail any service under Pay and Avail method at any time (only in major cities).

Are there any additional charges payable at the time of service for a subscribed Customer?

Yes, at times there might be additional charges if the service exceeds the defined specifications of the plan like extra Puncture / Spares / Consumables / Crane Service / Parking charges / Permit Charges / Toll Charges / extra KMs driven for towing or any additional Services.

In what instances will I be denied a service by ReadyAssist?

ReadyAssist shall not provide services if the driver is: under the influence of alcohol, drugs, toxins or narcotics, under the age of eighteen (18) years, without a valid driving license, engaged in a criminal offence or act, exceeding the limit of number of passengers permitted to travel, carrying overweight load etc. 

Whether crane support is provided in case of an accident?

Yes, Customer will be charged in case of cranes used to recover a vehicle from accident spot. Customer has to pay as per invoice provided by ReadyAssist.

How do I avail the taxi support?

Taxi reimbursement can be claimed only when the vehicle breaks down, and if the service is requested between 8pm to 6am and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to INR One Thousand only (INR 1000/-) up to fifty (50) kilometres. Customer has to provide invoice to claim the amount. Amount will be reimbursed within seven (7) working days.

How do I avail the accommodation service?

Customer can claim accommodation reimbursement only when vehicle breaks down between 8pm to 6am and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to INR One Thousand Five Hundred (INR 1500/-). Customer needs to provide an invoice within three (3) days. Amount will be reimbursed within seven (7) working days from the date of receipt of invoice.

Can I cancel my subscription plan?

Yes, you can cancel the Subscription plan anytime by reaching out to ReadyAssist. However, subscriptions plans are non-refundable.

Can I change my subscription plan after purchase?

Yes, you can only upgrade the plan anytime within the Cooling period of 72hrs. Downgrade of plans is not allowed.

Am I allowed to change/modify my vehicle details after purchasing a subscription plan?

Yes, Vehicle details can be changed once a plan is purchased up to the cooling period of 72hrs. In case of any change in vehicle details, cooling period will be reset and fresh 72hrs will be applicable.

Whom do I contact in case of sales & service-related queries?

Our 24/7 Customer Support is available through call / WhatsApp chat / Web Chat / App Chat on which any of your queries or concerns can be addressed.

Where do I find all my subscription details with ReadyAssist?

You can use Customer App (Super App) or by visiting ReadyAssist website and login with your registered mobile number and validate with a One Time Password (OTP) to access your profile with Subscription Plan Details.

Is ReadyAssist service available across all the locations in India?

Yes, ReadyAssist provides Pan India Support for Subscribed Customers. However, there are few locations we provide limited support due to operational restrictions.

Can I avail a service at 2am?

Yes, ReadyAssist provides 24/7 RSA anytime, anywhere in India.

Will ReadyAssist guarantee the availability of emergency medical support at all times?

ReadyAssist in good spirit ensures and tries its best to provide support to all its customers, however it depends on the services available at different locations.